Director of Mountain Operations

The Director of Mountain Operations plays a pivotal role in shaping the guest and employee experience. This leader oversees all on-mountain operations with a focus on safety, efficiency, and quality, while fostering a culture of teamwork and excellence. The ideal candidate brings strong leadership, operational expertise, and a passion for the mountain environment, ensuring that every guest visit is memorable and every team member thrives.

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Lead all mountain operations, setting and achieving departmental goals in alignment with company initiatives.
• Ensure safe, efficient mountain set-up, signage, and daily operations; proactively identify and mitigate hazards.
• Partner with managers to develop policies, procedures, and practices that reduce risk and enhance guest and employee safety.
• Cultivate a culture of safety, teamwork, and operational excellence.
• Build strong relationships with stakeholders including JMA Ventures, Town of Red Lodge, USFS, and regulatory agencies.
• Ensure compliance with local, state, and federal regulations for mountain lifts and equipment; coordinate with inspectors and oversee reporting.
• Oversee Forest Service operational and avalanche control plans.
• Coordinate and lead annual and/or seasonal inspections of Mountain Operations with both General Liability and Worker’s Compensation Inspectors.
• Lead incident investigations, ensuring accurate documentation, reporting, and follow-up.
• Develop and manage departmental budgets; train and support managers in financial accountability.
• Partner with HR to recruit, train, evaluate, and mentor operations managers; provide feedback, recognition, and performance guidance.
• Oversee staffing, scheduling, and training for all mountain operations leaders.
• Maintain strong communication across employees, managers, and senior leadership.
• Serve as director on duty when assigned; respond to guest and employee concerns with professionalism and timeliness.
• Represent Red Lodge Mountain in the community and industry forums.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Recreational Facilities