Leading a remote team of pharmacy technicians and pharmacists, the full-time salaried Director of Member Experience will manage service delivery across various channels, ensuring operational excellence and member satisfaction while collaborating with product and technical teams. Key responsibilities Lead and develop a team across telephony, email, chat, and digital channels, ensuring consistent service standards Own operational performance by setting goals for quality, speed, and member satisfaction, and hold the team accountable Collaborate with product and engineering teams to define requirements for the tools the care team relies on Required qualifications 7+ years of experience in contact center, pharmacy operations, or healthcare services operations, with experience managing managers Proven experience leading frontline teams of 20 or more through growth and technology adoption Strong operational and analytical mindset, comfortable with setting goals and translating data into action Experience partnering with product and engineering teams to influence a roadmap Pharmacy, PBM, or healthcare services background strongly preferred
Director of Member Experience in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.