Director of Medical Staff Services

• Schedule - Shift - Hours Full Time - Days

Citizens Memorial Hospital (CMH) isseeking a Director of Medical Staff Services to join our team of dedicated professionals in Bolivar, Missouri —someone who leads with skill, compassion, and a drive to positivelyimpactevery patient and family we serve.

• Status: Full-time
• Reports to: Chief Medical Officer

What Your Day Looks Like: The Director of Medical Staff Services provides strategic and operational leadership for Medical Staff Services across the health system and serves as a key partner to the Chief Medical Officer, Medical Staff leadership, health system executives, and clinical and operational leaders across all clinical care settings.

• Medical Staff Governance - Serves as the primary administrative leader supporting the organized medical staff and its governance structure.
• Credentialing and Privileging - Directs the complete credentialing and privileging life cycle for physicians, APPs, behavioral health providers, telehealth practitioners, pharmacists, and other credentialed professionals.
• Professional Practice Evaluation and Quality of Care - Establishes and oversees processes that ensure the quality and safety of care delivered by members of the medical staff.
• Peer Review - Provides administrative leadership for the medical staff peer review program by coordinating confidential, objective, and timely review of cases involving potential quality-of-care, patient safety, professional practice, or clinical performance concerns.
• Medical Staff Education - Develops and coordinates ongoing medical staff education programs identifying educational needs based on quality data, peer review findings, regulatory changes, patient safety events, credentialing requirements, and emerging clinical issues.
• Medical Staff Support and Engagement - Serves as a trusted resource and administrative partner for members of the medical staff and establishes effective communication channels between the Medical Staff Services department, operational leaders, and providers.
• Regulatory and Accreditation Compliance - Maintains readiness for CMS, Joint Commission, The Compliance Team, state regulatory agencies, and other applicable regulatory or accreditation reviews.
• Provider Life Cycle and Onboarding - Partners with Provider Recruitment, Provider Enrollment, Clinical Operations, Human Resources, Information Technology, and department leadership to create efficient provider onboarding and off-boarding processes.
• Data, Analytics, and Performance Management - Develops and maintains a Medical Staff Services KPIs. Monitor for trends, gaps, and opportunities for improvement.
• Leadership and Department Management - Recruits, develops, and retains a high-performing Medical Staff Services team establishing appropriate staffing levels, workflows, policies, and performance expectations and promoting a culture of service, accountability, confidentiality, and continuous improvement.

Qualifications

• Education: Bachelor's degree in healthcare administration, business administration, nursing, health information management, or related field is required. Master's degree in healthcare administration, business, nursing, public health, or related field is preferred.
• Experience: Experience in medical staff services, credentialing, healthcare quality, medical staff governance, or a related healthcare leadership functionworking with physicians and APPs and s upporting medical staff committees or physician leadership is required. Certification such as CPMSM, CPCS, CPHQ , or equivalent professional credential, experience in a rural or community hospital environment supporting multi-site health systems is preferred.
• S kills:
  • Strong knowledge of quality and patient safety principles
  • Excellent interpersonal and conflict-resolution skills
  • Ability to work effectively with physicians and senior executives
  • High degree of discretion and confidentiality
  • Strong analytical and organizational skills
  • Ability to manage complex and competing priorities
  • Excellent written and verbal communication
  • Commitment to physician/APP engagement and service excellence
  • Ability to lead change in a healthcare environment
  • Understanding of the unique recruitment, retention, access, and specialty coverage challenges of rural healthcare

Benefits That Support You

• Competitive wages,annual merit increases, employee wellness program
• For a comprehensive list of benefits, please click here: CMH benefits.

Why CMH?

CMH includes 34 primary and specialty clinics, six long-term care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walk-in clinics, addiction recovery, therapies, andmore- all grounded in exceptional,community-focusedhealthcare.

• CMH is a three-time recipient of the Missouri Quality Award
• Springfield Business Journal awards include multiple years as an Economic Impact Award nominee andbeinghonoredinthe Dynamic Dozen for being one of the top 12 fastest-growing companies in Southwest Missouri
• Click here to see the full list of awards for CMH!

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