DIRECTOR OF MEDIATION| Health Care Division

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Job Description - DIRECTOR OF MEDIATION| Health Care Division MM)

Job Description

DIRECTOR OF MEDIATION| Health Care Division - ( MM )

Attention applicants: Do not apply for this position via the MassCareers website. Your application will not be received.

Attorney General Andrea Joy Campbell is looking for a highly motivated Director of Mediation to join the Health Care Division within the Health Care & Fair Competition Bureau. The Health Care Division promotes health care access, affordability, and equity, including by enforcing the Massachusetts Consumer Protection Act (M.G.L. c. 93A) and other Massachusetts laws protecting health care consumers. Recent litigation matters brought by the Division have involved drug pricing, the opioid crisis, marketing by health care providers and insurers, and challenges to federal actions that harm the Commonwealth and its residents.

The Mediation Unit sits within the Health Care Division and consists of mediators and a Director of Mediation. The Mediation Unit receives thousands of complaints every year about health care providers, insurance companies, and other entities in the health care sector. Mediators engage directly with certain complainants and the subjects of complaints to provide information, make referrals, and seek to resolve complaints through an informal mediation process.

Primary Duties

The Director of Mediation will mediate complaints and help manage the activities of the mediation unit, including assisting mediators, managing mediation workflows, responding to constituent inquiries, and assisting the Division Chief in performance planning for those in the Mediation Unit. The Director will also work closely with the Division’s Chief and Deputy Chief on Mediation Unit operations, including policies, procedures, training materials, templates, and reporting relating to consumer complaint data.

The Director of Mediation will have an opportunity to work with other AGO Divisions and government agencies and participate in community engagement.

Position Type

Full-Time/ Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

The application deadline is October 19, 2026 at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at .

Inquiries regarding position & status may be made to

Health Care Division

Qualifications

Position Requirements

• · At least seven (7) years of health law, consumer law, mediation, community engagement, consumer complaint handling, or equivalent experience preferred.
• · Previous experience in health care is desired but not required.
• · Excellent writing, analysis, negotiation, and oral advocacy skills.
• · Ability to manage workflows, and structure, analyze, and report out data.
• · Ability to quickly grasp complex legal, business, and financial concepts.
• · Ability to collaborate and represent the Office with internal and external stakeholders.
• · Ability to manage and work with a team.
• · Demonstrated commitment to the public interest.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Job

Unclassified

Agency

Office of the Attorney General

Schedule

Full-time

Shift

Day

Job Posting

Sep 28, 2026, 6:45:44 PM

Number of Openings

1

Yearly

If you have Diversity, Affliative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Non- Executive Branch Agency -