Director of Maintenance

DRG is seeking a Director of Maintenance to join our growing team!

The Director of Maintenance is responsible for leading maintenance operations across all markets, ensuring the reliability, safety, and efficiency of all restaurant equipment and facilities. This role is critical to operational success, driving repair and maintenance (R&M) strategy, budgeting, and execution in support of restaurant performance

.
This leader oversees internal maintenance teams and external vendor networks, balancing cost, speed, and quality of service across a distributed portfolio of QSR locations. The Director partners cross-functionally with Operations, Development, and Brand teams to support daily operations, remodels, and new restaurant build

s.
This is a leadership role with 25–40% travel in the field across marke

MAJOR RESPONSIBILITIES: Maintenance Operations & Str

• ategyLead end-to-end maintenance operations across all markets, ensuring uptime and performance of restaurant equipment and facil
• itiesDevelop and manage the annual R&M budget as part of the AOP process; monitor performance and drive adherence throughout the
• yearEstablish and optimize preventive maintenance programs to reduce downtime and extend asset life
• cycleDrive decision-making on repair vs. replacement strategies using data, cost analysis, and operational i

mpact Work Order & Fleet Mana

• gementOversee work order management systems (e.g., ServiceChannel, Corrigo, or similar), ensuring efficient dispatch, tracking, and reso
• lutionManage the balance between internal technicians and third-party vendors to optimize cost, response time, and q
• ualityBuild and manage a scalable fleet strategy, including technician deployment, vendor utilization, and workload prioriti
• zationMonitor SLAs and performance metrics to ensure timely and consistent service de
• agementLead national and regional vendor relationships, including sourcing, contract negotiation, and performance man
• agementEstablish and enforce SLAs, KPIs, and service standards across all
• vendorsEvaluate vendor performance using dashboards and reporting tools; drive continuous improvement and cost effic
• nagementPartner with Development and Construction teams to support new builds, remodels, and major capital
• projectsEnsure all projects meet brand standards, timelines, and budget requ
• irementsCoordinate with contractors, engineers, and internal stakeholders to ensure successful e
• velopmentLead, coach, and develop a team of maintenance technicians and managers across multipl
• e regionsDrive a culture of accountability, safety, and continuous im
• provementSupport recruiting, onboarding, and ongoing training in
• itiativesDeliver technical and procedural training to field teams and

operators Data, Reporting & Performance

• ManagementAnalyze maintenance data and KPIs to identify trends, improve performance, and re
• duce costsGenerate and present reports to senior leadership on operational performance, risks, and opp
• ortunitiesUtilize data to drive strategic decisions and continuous process i

mprovement Emergency Response &

• ComplianceEnsure rapid response to critical equipment failures and emergency
• situationsMaintain compliance with all relevant mechanical, safety, and regulator

y standards LEADERSHI

P BEHAVIORS:
Building Effe ctive Teams - Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging

in the team.
Cu stomer Focus - Dedicated to meeting the expectations and requirements of customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trus

t and respect.
Collaboration – Ability to work in a positive manner across all functional teams to deliver the desired results as a team. An influential team member, communicator, decision ma

ker and leader.
Functional / Te chnical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
P riority Setting - Spends time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblock

s; creates focus.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at

the first answer s.
Command Skills - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized b

y tough challeng es.
Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting business and organization; knows the competition; is aware of how strategies and tactics work

in the marketplac e.
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is

a clear co mmunicator.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goa

ls; evaluates results.

• REQUIRED CAPABILITIES: Deep expertise in HVAC, refrigeration, and comme
• rcial kitchen equipmentStrong strategic and financial acumen, particularly in
• R&M cost managementProven ability to balance in-house and outsourced mainten
• ance models effectivelyAdvanced vendor management
• and negotiation skillsStrong analytical skills with the ability to translate data i
• nto actionable insightsAbility to prioritize in a fast-paced,
• multi-unit environmentExceptional leadership skills with experience man
• aging distributed teamsStrong communication and cross-function
• A Certification requiredHVAC/Refrigeration certification or equiv
• alent technical training10+ years of progressive experience in facilities maintenance, preferably in
• QSR or multi-unit retail5+ years of leadership experience managing mult
• i-site teams and vendorsExperience with maintenance management systems (e.g., ServiceCh
• annel, Corrigo, EkoTrak)Familiarity with mechanical codes and
• regulatory requirementsAbility to read and interpret blueprint
• s and technical drawingsValid driver’s license and abili
• ty to pass MVR screeningWill

ingness to travel 25–4

• 0%
  PHYSICAL REQUIREMENTS:Ability to lift 20–50 lbs. occasionally, 10–25 lbs. frequently, and u
• p to 10 lbs. continuouslyRequires standing and wal
• king for extended periodsPhysical stamina to perform demanding tasks, including lifting, climbing ladders, and working in conf

ined or a

wkward positions
ABOUT US:
Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grew into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, K

ansas, Missouri, and Nevadaalong with Arby’s restaurants in Alaska and Nevada. We have more than 9,000 team members and

continue to

grow every day!
DISCLAIMER:
You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs tha