Director of IT User Services & IAM — Education

Lipscomb University in Nashville seeks a Director of User Services to lead its central IT user services and support operations, including the Help Desk, IAM, and enterprise software licensing. The role focuses on reliable campus technology and efficient service routing for faculty, staff, and students.

You will supervise the User Services team, shape SLAs, and collaborate with Cyber Security to enforce security controls and privacy policies while guiding front-line triage and knowledge