Director of IT Field Support

I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:

Director of IT Field Support

$125,000 to $155,000 + up to 10% bonus
20% overnight travel for first 6 months
10% overnight travel afterward
Independence, Ohio

Company

• 25 days of PTO + paid holidays
• Medical, dental, vision insurance
• 401k including company matching
• Solid leadership with core values
• Established reputation, major growth
• Laid-back culture with open door policy
• High visibility, make a difference
• Employe recognition and awards
• Employee assistance program
• Discounted child care

Role

• Lead multiple dispersed teams
• Oversee IT Field Support group
• Travel to meet with managers / clients
• Propose solutions to improve processes
• Lead, coach, and mentor Field Support Managers
• Develop KPIs for Managers to evaluate their teams
• Build partnerships with vendors and hold them accountable
• Ensure optimal IT support experience throughout all locations
• Meet business timelines, establish and measure required SLAs
• Ensure solutions meet requirements for security, portability, and performance
• Foster a culture of service excellence, accountability, and continuous improvement
• Oversee performance management, professional development, and succession planning

Required

• Ability to travel
• Vendor management
• Director title or above
• Charismatic leadership traits
• Results oriented and goal driven
• Managing multiple teams simultaneously
• Ability to think independently and contribute
• Self-motivated and collaborative team player
• Ability to successfully multitask and prioritize
• Highly organized with attention to detail
• Ability to pass background checks