Director of Implementation Success

Driving high-quality client implementations, the remote Director of Implementation Success will lead a strong implementation team, collaborate with cross-functional partners, and ensure measurable ROI through complex technical and clinical projects. Key Responsibilities Build and lead an exceptionally strong implementation team through effective leadership and strategic resource allocation Collaborate closely with client PAT teams and internal stakeholders to define efficient paths to ROI and ensure successful implementation delivery Represent the company in executive client meetings, providing an executive presence to engage with clients and gather feedback Required Qualifications 3+ years of experience in leading a functional implementation team with strategic accountability Proven track record in process excellence, product collaboration, and enabling ROI Experience in designing repeatable, scalable implementation models in healthcare environments Deep domain knowledge in healthcare IT interfacing with hospital EMRs Strong communicator with the ability to influence and collaborate across all levels