Director of Hotel Operations: Guest Experience & Growth

Island Hospitality in Durham seeks a Director of Operations to oversee Housekeeping and Front Desk, driving guest satisfaction and service quality across departments. You will ensure the front desk runs smoothly, standards are met or exceeded, and guest interactions reflect the brand.

This role requires flexible scheduling, strong leadership, HR oversight including recruiting and training, and the ability to coordinate with sales, security and food & beverage to maximize occupancy and