Director of Hospital Engagement

Responsibilities

• Meet with case managers daily at assigned hospitals
• Check on status of new and existing patients, ensure patient and/or caregiver knows what to expect while on service
• Create and carry out a specific sales plans and market development plan in with company goals and objectives
• Provide regular feedback to corporate management regarding sales activity and success in market development
• Complete documentation for new patient referrals; work with branch team to ensure we have all appropriate paperwork to set up a patient on service
• Respond to patient questions and concerns; assess patient needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested
• Coordinate efforts with and provide pertinent updates to Payer Relations team throughout patient onboarding process
• Interface with physicians, dietitians, and case managers to clarify and manage patients’ clinical needs
• Respond and follow up with branch requests, including insurance issues, medical eligibility, and clinical information for authorizations
• Assist with special projects such as specific patient needs in the community, ongoing training requests, hospital discharge process

Requirements

• Bachelor’s degree in Business, Healthcare, or related field; equivalent work experience may be substituted in lieu of degree
• Must have a valid driver’s license and driving record that meet company standards
• Proficient in Microsoft suite of products including Outlook, Word and Excel
• Ability and willingness to travel locally
• Recent Home Care/Private Duty Experience preferred
• Previous experience with Children's Hospital a plus
• Must maintain company and employee confidentiality at all times
• Must maintain professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills