Leading the Groups Contracts and Groups Bookings teams, the full-time remote Director of Groups & Events will manage performance, drive continuous improvement, and ensure exceptional customer experiences in group travel operations. Key responsibilities Lead and develop the Groups Contracts and Groups Bookings teams, focusing on performance and culture Drive continuous improvement by identifying operational issues and implementing effective solutions Manage BPO vendor performance to uphold quality standards and ensure accountability Required qualifications 12+ years in travel operations or group travel support, with at least 5 years in a director-level role Hands-on expertise in group travel bookings and contract management Proven experience in BPO management and performance oversight Strong people leadership skills with a track record of developing high-performing teams Experience in a fast-paced, high-growth environment with strong cross-functional communication abilities
Director of Groups & Events in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.