Director of Front Office

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

About our property: At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.

Job Description

We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Front Office. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

Responsibilities

• Lead the Front Office Operations team (Front Desk, Bell Services, Valet and PBX Communications) to provide exceptional service to our guests.
• Maintain established quality standards and lead the training efforts to influence the company culture and the drive to maintain service standards.
• Oversee the Rooms operations to help guests discover their “Wanderlust” experience.
• Act as the leader of the Service Culture.
• Participate in the financial performance of the hotel, including managing the annual budget, maintaining labor costs, managing spending accounts, and reviewing monthly Profit & Loss reports.
• Develop and mentor a leadership team.
• Ensure proper training materials are in place and used by each department.
• Implement coaching, career planning and recognition programs for all associates.
• Lead the team to ensure revenue maximization and accurate forecasting of occupancy.
• Participate in Revenue Optimization Committee (ROC) meetings.
• Participate as a member of the Executive Committee.
• Lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Help resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Work closely with hotel/resort staff to communicate and coordinate the day.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Compensation

$115,000 - $125,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.