Director of First Impressions & Client Experience Coordinator

Confidential North Texas Design-Build Company

Director of First Impressions & Client Experience Coordinator

Location: Celina, TX

Work Environment: 100% In-Office

Compensation: $50,000 to $65,000 annually, based on experience

Create an exceptional first impression, support leadership, and help ensure every client interaction reflects the professionalism of a growing design-build company.

An established North Texas outdoor living and hardscape design-build company is looking for a polished, highly organized, and client-focused Director of First Impressions & Client Experience Coordinator to become an important part of its growing office team.

This role is ideal for someone who genuinely enjoys working with people, communicates confidently and professionally, and understands that the way a client is treated from their very first phone call can shape their entire experience with a company.

You will serve as a primary point of contact for clients, vendors, and business partners while also supporting leadership with scheduling, administrative coordination, documentation, and daily office priorities.

This is more than a receptionist position. The right person will be able to balance exceptional customer service with strong organization, sound judgment, follow-through, and the ability to recognize what requires immediate attention and what can wait.

Key Responsibilities

Client Experience & Front Office

• Serve as a polished and professional first point of contact for clients, vendors, and business partners.
• Answer incoming calls and respond to inquiries with warmth, professionalism, accuracy, and urgency when appropriate.
• Welcome clients and visitors and help create a professional and comfortable office experience.
• Schedule and confirm client consultations, appointments, meetings, and project-related visits.
• Maintain consistent and professional communication with clients throughout their experience with the company.
• Help ensure client questions and concerns are routed to the appropriate team member and followed through to resolution.
• Represent the company in a way that reflects its standards, reputation, and commitment to exceptional service.

Executive Support & Scheduling

• Provide administrative and scheduling support to ownership and leadership.
• Manage calendars, appointments, meetings, and daily scheduling needs.
• Help leadership prioritize meetings, client needs, deadlines, and follow-up items.
• Coordinate internal meetings, vendor appointments, client consultations, and project-related schedules.
• Prepare professional correspondence, meeting materials, documents, and reports as needed.
• Track pending items and help ensure important commitments do not fall through the cracks.
• Maintain discretion and confidentiality when handling company, client, or leadership information.

Administrative Operations

• Maintain accurate information within CRM, scheduling, project management, or business workflow software.
• Organize electronic files, client records, project information, forms, notes, and company documentation.
• Route documents for signatures when required.
• Track outstanding administrative tasks and follow up appropriately.