Director of Field Operations

Job Title: Sr. Director Field Service Operations

Location: On Site - Blackwood, New Jersey

Skills: Service Operations, P&L Management, Field Service Leadership, Equipment Lifecycle, Industrial/Commercial Sectors

About the Company / The Opportunity:

This is an exceptional opportunity for a seasoned leader to drive field service operations for a major organization supporting municipal, industrial, and commercial clients. The company is committed to operational excellence, customer satisfaction, and innovation within equipment maintenance and materials handling. In this executive-level role, you will shape service strategy across multiple regions, champion continuous improvement, and accelerate growth in refurbished equipment offerings. If you thrive in a dynamic, results-driven environment and are ready for a highly visible impact role, this position offers the challenge and rewards you seek.

Responsibilities:

• Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions.
• Oversee and optimize a dedicated facility for dispatching, tracking, service parts management, and final billing, ensuring alignment with business objectives.
• Champion a culture of operational excellence and efficiency throughout all service delivery functions, driving best practices and innovative solutions.
• Establish, monitor, and report on key performance indicators (KPIs) to guarantee customer satisfaction, service quality, and operational effectiveness.
• Develop and implement strategies for profitable growth in refurbished equipment sales, both directly and through digital channels.
• Define and execute long-term service strategies in line with company goals, market trends, and emerging technologies.
• Analyze complex service performance data to identify improvements, implement corrective actions, and forecast future needs.
• Foster a culture of continuous improvement, accountability, and customer-centricity, serving as both mentor and leader to the service organization.

Must-Have Skills:

• 10+ years of progressive leadership in large-scale service operations, preferably within municipal, industrial, or commercial floor care or material handling sectors.
• Demonstrated success managing, motivating, and developing distributed field service teams.
• Strong understanding of service delivery, logistics, and parts supply chain management, driving business profitability.
• Proven ability to optimize operational efficiency, manage service P&L, and maintain high customer satisfaction levels.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Outstanding communication, presentation, and stakeholder management skills.

Nice-to-Have Skills:

• Experience in the sales and lifecycle management of refurbished equipment.
• Background in the pressure washer, cleaning, or specialty machinery industry.
• Ability to manage complex projects and drive tactical execution in a changing environment.
• Familiarity with innovative solutions for digital service delivery and data analysis.
• Experience influencing cross-functional teams and supporting continuous improvement initiatives.