Director of Engineering

Director of Engineering & Security

Compensation: $140,000 to $150,000 per year.

M Social Hotel

Overview

The Director of Engineering & Security is responsible for all administrative, financial, and operating aspects of the hotel as they directly relate to the engineering and security division, ensuring safe and profitable operation.

Responsibilities

• Supervise and train all Engineering & Security staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
• Create, approve and post all Engineering & Security staff schedules according to Highgate Hotel standards.
• Develop and maintain the department’s annual budget.
• Develop financial forecasts and actively participate in monthly profit/loss review meetings.
• Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
• Ensure the hotel is in compliance with all local, state and federal laws.
• Create and implement a preventative maintenance program for all hotel equipment.
• Ensure that all emergency and life safety equipment and systems are inspected, tested, and certified per Highgate Hotel standards.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause, determine emergency status, report findings to Front Desk, and take immediate action as necessary.
• Assist as necessary with special projects and renovations.
• Actively participate in energy conservation programs.
• Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans Disabilities Act (ADA).
• Administer all vendor contracts controlled by the engineering department.
• Support and participate in all Highgate Hotel programs.
• Lead and participate in the Highgate Hotel Safety Committee.

Qualifications

• At least 5 years of progressive facilities management experience in a hotel or related field, or a 4-year college degree with at least 1 year of related management experience, or a 2-year college degree with at least 3 years of related management experience.
• High school diploma or equivalent required.
• Stationary Engineer's license if required by local code.
• Proficiency in HVAC, electrical, plumbing, boiler operations, and general maintenance skills.
• Long hours and heavy work (exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly) may be required.
• Travel related to company business may be required.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effective listening, understanding, and clarifying concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attentive, friendly, courteous, and service-oriented approach to all encounters with guests and employees.
• Attend all required hotel meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Handle problems effectively, anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Maintain confidentiality of information.