Encova Insurance in Columbus, OH seeks a Director, Engagement Center Operations to lead the strategic direction and oversee engagement center operations, talent development, QA, training, service delivery, and customer experience across all channels.
The role drives modernization through AI, automation, and digital enhancements, aiming to increase first-call resolution, improve efficiency, and align customer service with corporate goals while fostering accountability and innovation.
#J-18808-LjbffrDirector of Engagement Center Operations & CX Transformation in columbus at Unknown Company
This position is listed as full time and onsite.