The Bachrach Group is seeking a Head of Desktop Support Services/Director in Charlotte, NC to lead the end-user support and service desk organization within a stable IT environment. This onsite, permanent role governs incident management, service delivery, and team development, reporting to senior leadership.
Key responsibilities include guiding first- and second-line support, establishing ITIL-based processes, and driving improvements using service metrics.
#J-18808-LjbffrDirector of End-User Support & Service Desk – Onsite Charlotte in charlotte at Unknown Company
This position is listed as full time and onsite.