To lead and scale a deeply technical support organization, the full-time remote Director of Developer Success will build a high-performing team, create a comprehensive support operating system, and enhance the quality of customer interactions for complex developer issues. Key responsibilities Build and lead a global team of support engineers and managers across various customer segments Create and implement a structured support operating system, including SLAs, escalation paths, and quality review processes Enhance support quality metrics, focusing on customer effort, resolution times, and communication standards Required qualifications 12+ years of experience in technical support or related customer-facing technical roles, with 5+ years in leadership Proven experience in scaling technical support operations for B2B products, particularly in developer tools or cloud infrastructure Strong technical credibility and understanding of APIs, cloud-native infrastructure, and incident response Experience managing metrics, operating cadence, and performance management systems for support teams Strong customer communication skills in high-pressure situations, with a clear philosophy for hiring and coaching technical support staff
Director of Developer Success in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.