Director of Customer Training

Leading the transformation of a revenue-generating training organization, the full-time remote Director of Customer Training will redefine curriculum strategy, oversee a globally distributed team, and drive operational efficiency while managing the customer training P&L. Key Responsibilities Define and drive the transformation roadmap for the global training organization, including operating model and commercial strategy Own the customer training P&L, redesign the training catalog, and track key performance indicators Set the instructional design strategy and maintain content currency across a multi-product portfolio Required Qualifications Demonstrated success leading a team through significant transformation or change 7+ years in customer education, training, enablement, or an adjacent customer-facing function with meaningful people leadership experience Experience owning revenue, P&L, or commercial outcomes for a service or product line Familiarity with LMS platforms and CRM/ERP-adjacent systems Experience managing globally distributed teams across time zones and cultures