The City of New York's SBS seeks a Director of Customer Support and Program Development to lead the Small Business Hotline, manage customer service emails, and guide program development and regulatory initiatives. You will oversee KPI tracking, data quality, and reporting for executive leadership.
You will build and supervise a team, coordinate with regulatory reform, and ensure timely delivery of city services to support small businesses across the five boroughs.
#J-18808-LjbffrDirector of Customer Support & Program Innovation in new york at Unknown Company
- Typical pay
- $37,220–$54,100
For context, most customer service representatives earn between $37,220–$54,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.