52709Posted: 20/07/2026New York, United States
Permanent
Director of Customer Success – Digital Health & Life Sciences SoftwareLead Customer Success for Innovative Digital Health SolutionsWe are seeking an experienced Director of Customer Success to lead and scale our customer success function for a growing portfolio of digital health and life sciences software solutions. In this role, you will define customer engagement strategies, oversee enterprise client relationships, and ensure our customers achieve measurable outcomes from our platform. This position plays a critical leadership role in driving customer adoption, retention, and long-term value across healthcare and life sciences organisations.Role OverviewAs Director of Customer Success, you will lead the strategy, structure, and performance of the Customer Success organisation. You will work closely with product, sales, and engineering teams to ensure seamless customer onboarding, adoption, and expansion. You will build strong partnerships with healthcare providers, life sciences organisations, and enterprise clients while driving a proactive, customer-focused culture.Key ResponsibilitiesDefine and execute the overall customer success strategy across digital health software productsOversee the full customer lifecycle including onboarding, adoption, renewal, and expansionBuild, lead, and mentor a high-performing Customer Success teamEstablish KPIs and success frameworks to measure adoption, retention, and satisfactionDevelop strong executive relationships with healthcare and life sciences customersPartner with Product, Engineering, and Commercial teams to translate customer feedback into product improvementsOwn customer success metrics including retention, renewals, and expansion revenueAnalyse customer insights and usage data to improve customer outcomes and platform adoptionRequired Qualifications8+ years of experience in Customer Success, Account Management, or Customer Operations within SaaS or digital health softwareProven experience leading Customer Success teams and managing enterprise clientsStrong understanding of healthcare, digital health platforms, or life sciences software environmentsExcellent communication, stakeholder management, and leadership skillsAbility to translate complex technical solutions into clear customer valueWhy Join UsLead the customer success strategy for innovative digital health technologyWork with global healthcare and life sciences organisationsJoin a fast-growing company focused on transforming healthcare through softwareOpportunity to shape the customer experience and drive measurable impact in digital health
Please contact Joe Henderson:
Permanent
Director of Customer Success – Digital Health & Life Sciences SoftwareLead Customer Success for Innovative Digital Health SolutionsWe are seeking an experienced Director of Customer Success to lead and scale our customer success function for a growing portfolio of digital health and life sciences software solutions. In this role, you will define customer engagement strategies, oversee enterprise client relationships, and ensure our customers achieve measurable outcomes from our platform. This position plays a critical leadership role in driving customer adoption, retention, and long-term value across healthcare and life sciences organisations.Role OverviewAs Director of Customer Success, you will lead the strategy, structure, and performance of the Customer Success organisation. You will work closely with product, sales, and engineering teams to ensure seamless customer onboarding, adoption, and expansion. You will build strong partnerships with healthcare providers, life sciences organisations, and enterprise clients while driving a proactive, customer-focused culture.Key ResponsibilitiesDefine and execute the overall customer success strategy across digital health software productsOversee the full customer lifecycle including onboarding, adoption, renewal, and expansionBuild, lead, and mentor a high-performing Customer Success teamEstablish KPIs and success frameworks to measure adoption, retention, and satisfactionDevelop strong executive relationships with healthcare and life sciences customersPartner with Product, Engineering, and Commercial teams to translate customer feedback into product improvementsOwn customer success metrics including retention, renewals, and expansion revenueAnalyse customer insights and usage data to improve customer outcomes and platform adoptionRequired Qualifications8+ years of experience in Customer Success, Account Management, or Customer Operations within SaaS or digital health softwareProven experience leading Customer Success teams and managing enterprise clientsStrong understanding of healthcare, digital health platforms, or life sciences software environmentsExcellent communication, stakeholder management, and leadership skillsAbility to translate complex technical solutions into clear customer valueWhy Join UsLead the customer success strategy for innovative digital health technologyWork with global healthcare and life sciences organisationsJoin a fast-growing company focused on transforming healthcare through softwareOpportunity to shape the customer experience and drive measurable impact in digital health
Please contact Joe Henderson:
Director of Customer Success in new york at Unknown Company
This position is listed as full time and onsite.