Director of Customer Service - Lead Cross-Functional Service Excellence (Bonus Eligible)

Reser’s Fine Foods seeks a Director of Customer Service to lead the day-to-day CS function, overseeing a small team and partnering with sales, manufacturing, and logistics to ensure smooth order processing and issue resolution.

The role emphasizes process improvement, system utilization, and performance management in a structured, exception-driven CS environment. Strategic planning and cross-functional coordination are essential.