Director of Customer Service — Ground Operations

Piedmont Airlines seeks a Senior Director, Customer Service in Washington, DC to lead ground handling operations with a focus on compliance, care for the team, and operational excellence. The role reports to the Station Director and requires strong budgeting, communication, and labor-relations skills.

Ideal candidates have at least five years in senior airline leadership, a solid grasp of aviation policies, CBAs, and the ability to coach a multi-tier team while maintaining high service standards