Bridging the gap between Customer Success and internal technology teams, the remote Director of Customer Service Automation will manage workflow automation initiatives, translate business processes into system requirements, and maintain a capabilities roadmap while collaborating with cross-functional teams. Key responsibilities: Act as the primary liaison between Customer Success & Support and internal technology teams, ensuring accurate communication of business needs Decompose business processes into structured system requirements and actionable Jira projects for technical teams Identify and champion opportunities for automation and AI adoption to enhance efficiency in Customer Success and Support Required qualifications: Bachelor's Degree or equivalent work experience preferred 5+ years of leadership experience in business operations or related roles within a SaaS company Experience translating business strategy into executable system requirements for technical teams Hands-on experience with Salesforce and related customer success tools Proficiency with Jira or similar project management tools
Director of Customer Service Automation in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.