BrightonOne, a nonprofit social enterprise delivering healthcare, housing, and hope to veterans and military-connected families, seeks a Director of Customer Experience in a hybrid role in the Boston area. You will lead beneficiary and provider experiences with end-to-end accountability for service, digital touchpoints, and enrollment operations.
Reporting to the COO, Health Plan Operations & Compliance, you will shape service strategy, oversee portals, grievances and billing, build budget
#J-18808-LjbffrDirector of Customer Experience — Veteran-Focused, Hybrid in boston at Unknown Company
This position is listed as full time and hybrid.