Director of Customer Experience - Scale Service Excellence

PSS Cross Country Infrastructure Solutions is seeking a Director of Customer Experience in Houston, Texas. This role is pivotal in developing and executing a customer experience strategy that emphasizes responsiveness, accountability, and service excellence across multiple branches.

The ideal candidate will have over 7 years of leadership experience in industrial distribution or related environments, with a strong focus on operational improvements and customer retention strategies.

This position offers comprehensive benefits, including medical, dental, and a generous 401(k) with company match.