Leading the customer engagement strategy, the full-time remote Director of Customer Experience will manage the onboarding journey for enterprise customers, ensuring a seamless experience from contract signature through stabilization while collaborating with various teams to enhance customer satisfaction and retention. Key responsibilities: Own the enterprise customer onboarding and experience strategy, establishing standards and governance from contract signature through lifecycle maturity Serve as a senior point of contact for customer executives during onboarding and implementation activities Lead enterprise customer experience improvement initiatives and develop strategies to enhance retention and long-term partnership growth Required qualifications: Healthcare Revenue Cycle Management experience Bachelor's degree or equivalent combination of education and experience 10+ years of experience in customer onboarding, implementation, or related fields 10+ years of leadership experience managing teams and cross-functional initiatives Proven success in leading customer transitions or large-scale operational programs
Director OF Customer Experience in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.