Sun Life U.S. is seeking a Customer Service Director to lead specialty markets servicing, optimize resources through co-sourcing, and manage vendor performance. The role emphasizes service levels, process improvements, and cross-functional collaboration to meet member, provider, and corporate goals.
The position requires extensive leadership experience in health-care-related call centers, strong program management skills, and a commitment to privacy and compliance in a hybrid work environment.
#J-18808-LjbffrDirector of Customer Experience & Service Ops in wellesley at Unknown Company
This position is listed as full time and hybrid.