Midwest Heritage Bank, FSB is seeking a Director of Customer Experience to lead the enterprise-wide CX strategy across all branches. You will define service standards, coach staff, and ensure consistent, high-quality customer interactions aligned with our values.
The role requires 7+ years in customer experience leadership within retail banking, with strong collaboration across departments and locations. Travel to multiple locations is expected.
#J-18808-LjbffrDirector of Customer Experience & Service Excellence in west des moines at Unknown Company
This position is listed as full time and onsite.