Sun Life U.S. is seeking a Customer Service Director to lead specialty markets, optimize resources, and partner with Dental management to reduce loss ratio. This role drives call center performance through an integrated process of operations, quality, and staffing.
You will hire and train staff, manage outsourcing partnerships, and establish metrics. The role requires a Bachelor's degree and 8 years in customer service with strong Microsoft tools and project management skills.
#J-18808-LjbffrDirector of Customer Experience & Operations in glendale at Unknown Company
This position is listed as full time and onsite.