Salt in the NYC area seeks a Director of Customer Experience to own the entire client journey—from onboarding to retention—working with the CEO, Product, and Sales leadership to ensure customers rely on the product. You will build and lead CX and Support teams, craft regional structures, and create systems to measure customer health.
You’ll develop dashboards, automations, and AI-powered tools, partnering with Product to inform decisions and guide release readiness while driving escalation
#J-18808-LjbffrDirector of Customer Experience & Growth in new york at Unknown Company
This position is listed as full time and onsite.