Director of Customer Experience & Brand Concierge

Thos. Moser in Auburn, ME is seeking a Director of Customer & Guest Experience to design and lead end-to-end customer interactions, from first call to home delivery, across the Auburn Workshop and Showroom.

You will build and manage a CX team, own showroom operations, and drive a proactive brand-loyalty program that reflects the company's 50-year reputation. This role blends strategic vision with hands-on leadership in a physical retail environment.