Director of Customer Experience - AI-Driven CX Leader

A fast-growing marketplace company in Los Angeles seeks a Director of Customer Experience to lead support operations and implement an AI-first approach. The role involves scaling a CX team, designing automated workflows, and ensuring high service quality. Ideal candidates have 3-8 years of experience in high-growth environments, particularly with AI-driven systems and managing offshore teams. This position promises autonomy and a significant impact on customer satisfaction and operational efficiency.
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