Director of Customer Education

To define and build customer education initiatives, the full-time Director of Customer Education will create scalable learning experiences for Yoodli's global customer and partner base, ensuring successful adoption of the AI Experiential Learning platform in a hybrid or remote work environment. Key responsibilities Build and maintain a comprehensive library of educational resources, including onboarding pathways and live workshops Oversee customer and partner education for product launches, ensuring internal teams are prepared and customers are informed about new features Develop program-admin tracks and certification paths to empower customers to effectively implement Yoodli within their organizations Required qualifications 5-8+ years of experience in customer education, enablement, or instructional design within a B2B SaaS company Proven ability to create diverse educational content, including videos, assessments, and live sessions Experience linking education initiatives to business outcomes and defining key performance metrics Strong cross-functional collaboration skills, having worked with Customer Success, Product, Marketing, and Support teams High agency in ambiguous environments and excellent writing skills for simplifying complex concepts