Emerge is seeking an experienced Operations Director to lead high-performing customer delivery operations within a regulated financial services environment. This leader will oversee large-scale omnichannel contact center operations across voice, chat, digital, and AI-enabled support channels.
You will manage multi-million dollar budgets, own P&L, and drive transformation, governance, and continuous improvement while developing leaders and ensuring exceptional customer experience and compliance
#J-18808-LjbffrDirector of Customer Delivery & Transformation in az at Unknown Company
This position is listed as full time and onsite.