Serving as a strategic business partner and hands-on analytics leader, the full-time Director of Customer Analytics will manage the CX analytics roadmap, develop scalable reporting solutions, and collaborate with cross-functional teams to enhance customer experience and drive business growth. Key responsibilities: Serve as the primary analytics partner to CX leadership, defining strategic questions and operating metrics Develop and implement scalable analytics, dashboards, and reporting to monitor performance and improve customer experience Lead a high-performing analytics team, focusing on talent development, operational standards, and stakeholder engagement Required qualifications: Bachelor's degree in Business, Analytics, Data Science, or related field; Master's degree preferred 10+ years of experience in customer analytics or related disciplines, with 5+ years in a leadership role Strong proficiency in SQL, Python, and analytics engineering concepts Experience with CX survey platforms and integrating operational data for insights Demonstrated ability to influence senior leadership and manage stakeholder relationships effectively
Director of Customer Analytics in workfromhome at Unknown Company
This position is listed as full time and onsite.