Director of Commercial Operations

Director of Commercial Operations - Startup medical device

Base pay range

$180,000.00/yr - $200,000.00/yr

Additional compensation types

Annual Bonus and RSUs

Responsibilities

• Develop and implement scalable sales operations processes to support the commercial team.
• Implement and manage CRM systems to ensure data integrity, pipeline visibility, and actionable insights.
• Lead data analytics efforts to track performance, identify trends, and inform strategic decisions.
• Partner with sales leadership to develop and track quotas, ensuring transparency and alignment with business goals.
• Help implement scalable processes for territory management, incentive tracking, and sales enablement.
• Establish and optimize a customer support framework to provide best-in-class service.
• Develop and implement strategies for customer onboarding, engagement, and retention.
• Work closely with the commercial team to provide sales onboarding and support, ensuring seamless interactions between internal teams and customers.
• Work closely with marketing, regulatory, and product teams to align commercial strategies with customer needs.

Order Management

• Own the end-to-end order management process, including order entry, validation, fulfillment, coordination, and tracking.
• Partner with finance to track and analyze invoicing, revenue performance, and forecasting.
• Liaise with operations and manufacturing to confirm product availability and delivery timelines.

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management
• General Business
• Sales

Industries

• Medical Equipment Manufacturing
• Biotechnology Research