Director of Client Success

DIRECTOR,CLIENTSUCCESS

About third

Thirdisamodern-commercegrowthcompanyhelpingbrandsturnnewandemergingplatformsintorealsaleschannels.Ourintegratedacquisitionstrategyconnectsbest-in-classteamsacrossTikTok,Whatnot,Meta,Snap,andbeyond-eliminatingtheneedtostitchtogethermultiplepartners.

Weblenddeepnicheexpertisewithmodernexecutiontolaunch,operate,andscalecommerceonnewplatforms,transformingculture,creators,andcontentintorealproductsales.

TheRole

Third isnowhiringaDirectorofClientSuccesstoscaleourclientpartnershipsacrossbrandandretailaccounts.Inthisroleyouwillberesponsiblefordefiningandexecutingtheoverarchingclientsuccessstrategy,ensuringourpartnersachievemeaningfulbusinessresultsthroughlivestreamandsocialcommerce.

WhatYou'llDo

TheDirector,ClientSuccessdrivesretentionandexpansionacrosskeyaccountsandworkscross-functionallytoelevatetheclientexperience.Theidealcandidateisastrategicoperatorandrelationshipbuilderwithdeepexpertiseindigitalmedia,e-commerce,andtheevolvingcreatoreconomy.

Keyresponsibilitiesinclude:

• ClientSuccessStrategy :SupportThird's clientsuccessvisionandstrategy:driveengagement,retention,andrevenuegrowthacrossbrandandretailpartnerships.Recommendscalableprocessestosupportlong-termsuccess.
• EnterpriseRelationshipOwnership :Seniorpointofcontactforenterprisepartners,ensuringalignmentbetweenclientobjectivesandThird's platformcapabilities.
• RevenueGrowth&Expansion :Identifyanddriveupsellandexpansionopportunitiesacrossexistingaccounts.PartnercloselywithSalestosupportrenewals,retentionforecasting,andaccountgrowthstrategy.
• Performance&Insights: Overseecampaignperformanceanalysisandreporting;ensureclientsreceiveclear,actionableinsights.Elevatereportingstandardsandleveragedatatoinformstrategyandmitigatechurnrisk.
• Cross-FunctionalCollaboration :PartnerwithProduct,Production,Commerce,Marketing,andOperationstoadvocateforclientneeds,influenceroadmappriorities,andimprovetheclientexperience.
• OperationalExcellence: Bringrecommendationstohelprefinescalableonboarding,successplanning,andhealthscoringprocessestosupportThird's growth.Implementbestpracticesforlifecyclemanagementinafast-scalingenvironment.
• ThoughtLeadership :Maintainadeepexpertiseacrossthesocialcommerceandcreatoreconomylandscape.Providestrategicguidanceinternallyandexternally,positioningThirdasaleaderinlivestreamcommerce.

WhatWe'ReLookingFor

BasicQualifications

• Bachelor'sdegreeorequivalentexperienceinClientSuccess,AccountManagement,DigitalMedia,E-commerce,orrelatedfields.
• 8+yearsofexperienceinclientsuccess,accountmanagement,orarelatedcustomer-facingrole,ideallywithindigitalmedia,SaaS,orsocialcommerce.
• 3-5+yearsofexperienceonhigh-performingclientsuccessteams.
• Proventrackrecordofmanagingandgrowingenterprise-levelclientrelationships.
• Stronganalyticalcapabilities,withtheabilitytointerpretperformancedataandtranslateinsightsintoactionablestrategy.
• Excellentcommunicationandexecutivepresentationskills.
• Experienceworkingcross-functionallyinafast-paced,high-growthenvironment.
• Deepunderstandingofthecreatoreconomy,livestreamcommerce,anddigitalmarketingtrends.

NicetoHaves

• Experienceworkingatahigh-growthstartup.
• PreviousexperiencewithTikTokShoporlivestreamcommerceplatforms.
• Understandingofcold-startbrandgrowthstrategies.
• FamiliaritywithtoolssuchasGoogleAnalytics,Looker,Airtable,CRMplatforms,andcustomersuccesssoftware.

WhoYouAre

• Youhaveapassionforwhathappensattheintersectionofcontent,commerce,andcommunity.
• Youtakeinitiativebasedonyourcomprehensiveexperienceinmarketingforenterprise/complexclientorganizations.
• Youbringacreativeproblem-solvingmindsetandaproactive,ownership-drivenapproach.
• Youarelookingforachallengingrolethatgivesyouroomtoexplore,learn,andgrow.

WhyThisRoleMatters

Ourclientsarereadytoscale.

Theyneedasocialcommerceandlivestreamstrategytogetthere.

Andtheywanttoseemeaningfulresults.

AsDirectorofClientSuccess,youareheretomakethathappen.

Location

UnitedStates / Remote

LosAngeles,CA,NewYork,NY,Minneapolis,MN preferred

Compensation

• Basesalary$180-200K+20%
• Comprehensivehealth,dental,andvisioncoverage
• FlexiblePTO
• Remote-firstworkenvironmentwithperiodicteamgatherings
• Accesstoanindustry-leadingnetworkacrosssocialcommerce,creator,andbrandmarketing

Third isanequalopportunityemployer.Wearecommittedtobuildingadiverseteamandaninclusiveenvironmentwhereallemployeesfeelvaluedandempowered.