Director of Client Services, US

Our clients do not renew because of a logo on a slide. They renew because a senior person knows their book, shows up with the numbers, and closes the loop when something breaks. That is this role. You own retention and net revenue retention across the US client base, you lead the client success team, and you run the governance rhythm that keeps performance visible before it becomes a problem.

What you will own:

• Retention and net revenue retention
• The governance rhythm
• Escalation ownership
• The client success team
• The bridge to delivery
• Growth inside the base

What we look for:

• Eight or more years in healthcare revenue cycle with significant client-facing ownership, including team leadership
• Has personally owned a book of business and been accountable for retention outcomes
• Fluent in revenue cycle performance: you can read an AR aging, a denial trend and a collections waterfall and say what should change
• Executive presence with CFOs, practice owners and clinical leadership, including in hard conversations
• Track record of turning around at-risk accounts, with the specifics
• Comfortable operating with a global delivery organization across time zones