Director of Client Relations

For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.

Director of Client Relations (aka Director of Sales)

Location: Reno, NV
Sales Territory: Local radius
Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture
Salary range and comp: 100 - 130k + bonus + perks

What You'll Do

Lead and Develop a Territory Sales Team

• MotivateandmanageateamofB2BClientRelationshipManagers(akaoutsidesalesreps)
• Driveperformance,accountability,andprofessionaldevelopment
• Coachyourteaminsalesstrategies,tools,andaccountplanning
• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack

Act as the Territory’s Sales Leader and Brand Ambassador

• Serve as the go-to sales leader for your region, internally and externally
• Buildauthentic,lastingrelationshipswithbusinessclients
• RepresentErnestatappreciationevents,sportsoutings,andclientmeetings
• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

Drive New Business and Grow Existing Accounts

• GuideandsupportyourClientRelationshipManagersastheyhuntfornewbusinessandgrowkeyaccounts
• Equipyourteamtouncoverclientneeds,delivercustomizedsolutions,andbuildlong-termloyalty
• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios
• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

Lead with Operational Excellence

• Createandexecuteayearlybusinessplanfocusedonprofitablegrowth
• Recommendprocessimprovementstoelevatethesalesfunction
• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore
• Approvepricingdeviationsandoverseesalespromotions,campaigns,andcontests

What You Bring

• ProvenB2Boutsidesalessuccess
• ExperiencemanagingandgrowinganoutsideB2Bsalesteam
• Strongleadership,communication,andcoachingabilities
• Trackrecordofstrategicthinkingandoperationalexecution
• Confidenceinbuildingrapportatalllevelsfromclientstoreferecolleagues
• Validdriver’slicenseandacleandrivingrecord
• Industryexperiencenotrequiredbutsalesrelevantexperiencemust

Why Ernest?

We don’t just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.