Director of Client Executives

Leading a team of Client Executives, the remote Director of Client Executives will manage strategic relationships, oversee contract economics, and drive retention and renewal outcomes for high-value health plan clients while ensuring a unified client experience. Key responsibilities: Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships and performance guarantees Serve as the executive-level relationship owner for key benefits consultants and brokers, executing a proactive consultant-relations strategy Own retention and renewal performance for strategic accounts, guiding the team in trend-management recommendations and upsell opportunities Required qualifications: Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered 10+ years of experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment 3+ years of experience directly leading and developing a team of account executives or client success professionals Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts Established relationships with benefits consultants and brokers, along with a strong understanding of PBM economics and contract structures