Director of Client Access Services

Northern Pines Mental Health Center is proud to offer competitive wages and an exceptional benefits package!We are seeking a Program Director to join our Client Access Specialist (CAS) team! This full-time position will operate throughout our six-county service region. The Client Access Director will provide supervision to NPMHC Client Access employees and the Call Center along with supervising daily operations of client-facing offices. They will train, support, and provide Client Access functions as necessary, requiring competence in all areas of the Client Access and Call center positions.Essential Functions include:Fill in for Client Access Specialists as needed. The Director of Client Access must be able to complete all essential functions of the Client Access Specialist position, inclusive of Mental Health Urgent Care CAS staff and Crisis Line coverage.Fill in for Call Center as needed. The Director of Client Access must be able to complete all essential functions of the Call Center positionEnsure the full intake and referral processes is followed by all NPMHC supportive roles, regardless of their program, meeting the expectations set out by regulations, CCBHC, and NPMHC standardsPatient initial and ongoing registration: Ensure that all supportive roles at NPMHC complete screeners, consents, necessary paperwork in the expected timeframesEnsure accurate and up-to-date insurance for all clients are in place before each service is rendered, which would additionally include providing MNsure Navigation and working with clients to complete financial assistance applications if appropriate, calling on benefits and eligibility, handling Good Faith Estimates in the timeline given by the No Suprises ACT, and that preauthorization’s are received, processed, and entered into the electronic health record (EHR) prior to services occurringEnsure all necessary services and programs receive reminder calls for servicesMonitor and maintain all necessary client-facing staff schedules in the EHR for staff to increase efficiency and productivity of each staff, administered by the Client Access Specialists and Call CenterManage employment of supportive positions including but not limited to: screen applicants, hiring, conduct reviews, approve time in payroll system, address employee concerns, and take corrective action when necessaryCoordinate and lead team meetings for all supportive staff at NPMHCAssist with billing inquiries from clients as presented with questions from Client Access Specialists, triaging to the Finance Office as necessaryProvide training to staff, both at hire and ongoing, routinely monitoring processes to ensure they are accurate, complete, and following NPMHC policies, procedures, guides, and formsProvide ongoing, in-person supervision to Client Access and Call Center positions in each clinic and Call Center. This will require regular travel throughout our service regionOversee client-facing spaces including but not limited to: site cleanliness and overall appearance, free from clutter and debris, representing as presentable in a professional clinical settingQualifications include:High School Diploma or approved equivalent combination of education and experienceMinimum of two years’ experience in a support specialist/ receptionist roleTravel is a function of this position; a valid driver's license is requiredAssociate’s degree in medical administration or equivalent field; Minimum of two years’ experience in a supervisory role; Experience working in the medical and/ or mental health field are all preferredCompensation & Benefits include:A wage range of $58,000 - $70,000 annuallyHealth, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plansHealth Savings account with employer contribution401K with employer matchGenerous paid time off (1st - 3rd year, full-time employees earn 19 days/152 hours per year. Increases with longevity!)Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.Supportive of time off for a healthy work/life balanceBereavement PayTravel reimbursementNorthern Pines Mental Health Center is an Affirmative Action/ Equal Opportunity Employer. Please submit a resume and cover letter to apply.Keywords: Mental health, behavioral health, administrative, leader, leadership, director, manager, administrative leader, administrative director, client access, patient access, client access specialist, Non-profit, Minnesota
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