Director of Catering

Director of CateringtheWit Chicago, a Hilton Hotel, is a luxury lifestyle property located in the heart of downtown Chicago’s Loop and Theater District. Surrounded by leading corporate offices, theaters, restaurants, shopping, nightlife, and cultural attractions, the hotel attracts a diverse mix of business, leisure, group, and social guests. Its prime downtown location and vibrant urban setting make theWit an ideal destination for corporate meetings, weddings, social events, and celebrations.Position SummaryThe Director of Catering is responsible for leading the hotel’s catering sales and event execution strategy, driving profitable banquet and catering revenue across social, corporate, wedding, and group segments. This role owns the full client lifecycle—from lead generation and relationship development through contract negotiation, event planning, and seamless on-site execution—while building a high-performing catering team and delivering the elevated service experience associated with theWit Chicago. The Director of Catering partners closely with the Director of Sales & Marketing, General Manager, Executive Chef, and event operations team to develop compelling experiences that maximize revenue, strengthen client relationships, and position theWit Chicago as a premier destination for meetings, celebrations, weddings, and special events in downtown Chicago.Key ResponsibilitiesRevenue Generation & Sales StrategyDevelop and execute the hotel's annual catering sales and marketing plan, setting revenue goals across social catering, corporate catering, weddings, and group/convention banquet businessProactively solicit new catering business through outbound prospecting, networking, industry events, and cultivation of repeat/referral clientsNegotiate contracts, deposits, and cancellation terms in line with hotel policy and profitability targetsMaintain and grow relationships with key accounts, wedding planners, corporate meeting planners, and local community/social organizationsPartner with the Director of Sales & Marketing on rate strategy, space utilization, and displacement analysis for catering bookings that compete with group room revenueEvent Planning & ExecutionServe as the primary client contact from contract signing through post-event follow-up, ensuring a seamless and highly personalized experiencePrepare detailed, accurate Banquet Event Orders (BEOs) and communicate requirements clearly to Culinary, Banquets, Audio/Visual, and other operational departmentsLead twice-weekly BEO meetings to align all departments on upcoming event requirements and identify potential service gaps before they occurConduct site visits, menu tastings, and final walk-throughs with clients to confirm every detail ahead of the eventBe present and visible during high-profile or high-risk events to ensure flawless execution and immediately resolve any on-site issuesFinancial & Operational ManagementOwn the catering department's revenue forecast, working closely with Revenue Management and the DOSM on monthly and annual projectionsManage the catering department budget, including labor, food and beverage costs, and departmental expensesMonitor menu pricing and packages to protect profit margins while remaining competitive in the local marketReview and approve staffing/labor schedules in coordination with the General Manager to ensure appropriate coverage without overstaffingTrack key performance metrics (booking pace, conversion rate, average event spend, guest satisfaction scores) and report regularly to hotel leadershipTeam LeadershipRecruit, train, coach, and manage performance of the catering sales team, setting clear individual and team revenue goalsFoster a collaborative, service-driven culture between the Catering Sales team and Banquet Operations to eliminate the "sales vs. operations" friction common in hotel cateringConduct regular 1:1s and team meetings to review pipeline, resolve open issues, and support professional developmentPartner with the DOSM, GM and Exec Chef on staffing standards, service protocols, and issue escalation paths so both departments operate as one cohesive unitBrand & ComplianceEnsure all catering operations comply with Hilton brand standards, food safety regulations, liquor liability requirements, and local health department codesMaintain accurate records in the hotel's sales and catering management system (e.g., Delphi FDC)Uphold Hilton's service culture and brand voice in all client-facing communication and marketing materialsRepresent the hotel professionally at industry events, bridal shows, chamber of commerce functions, and community partnershipsQualificationsRequiredBachelor's degree in Hospitality Management, Business, or related field, or equivalent combination of education and experienceMinimum 5+ years of progressive catering and/or event sales experience in a full-service hotel, with at least 2 years in a leadership/management roleProven track record of meeting or exceeding catering revenue goalsStrong working knowledge of banquet operations, menu planning, and F&B cost controlsProficiency with sales/catering management software (Delphi FDC, Salesforce, or similar) and Microsoft Office SuiteExcellent negotiation, organizational, and client relationship management skillsAbility to work flexible hours including evenings, weekends, and holidays based on event schedulesPreferredExperience within Hilton or another major branded full-service hotel environmentEstablished relationships with local wedding planners, corporate meeting planners, and social event contacts in the marketCertified Meeting Professional (CMP) or equivalent industry certificationBilingual capability a plus, depending on marketCore CompetenciesClient-Centric Selling — builds trust quickly and tailors solutions to each client's vision and budgetCross-Departmental Leadership — drives alignment between Sales, Culinary, and Banquet Operations without formal authority over all teams involvedFinancial Acumen — balances revenue growth with margin protection and accurate forecastingComposure Under Pressure — remains calm and solutions-focused when live events hit last-minute changesCoaching & Development — builds bench strength on the catering sales team rather than relying solely on individual productionWorking ConditionsPrimarily hotel-based with regular presence in event/banquet spaces, kitchen, and administrative officesMust be able to stand/walk for extended periods during events and lift up to 25 lbs (event materials, signage, etc.)Schedule varies based on event calendar; evening and weekend work is a regular part of this role, not an exceptionCompensation:Base salary: $90,000 - $110,000 per yearBenefits:We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:Medical Plans: Choice of three plans to meet your healthcare needs.Dental Plans: Two options for dental coverage.Vision Insurance: Coverage for routine eye care and eyewear.Paid Time Off (PTO): To support work-life balance.Accident/Hospital Indemnity/Critical Illness plans (new for (k) Retirement Plan: Plan for your future with employer contributions.Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.Voluntary Long-Term Disability (LTD): Additional protection for extended disability.Commuter Benefits: Save on transit and parking expenses.Pet Insurance: Options to support your furry family members.Hilton travel discounts and employee room rates worldwideCareer growth and training opportunitiesAccess to wellness programs and employee appreciation eventsPlease note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.E-Verify Participation:theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.Equal Employment Opportunity:theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.
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