Director of Banquets

Job Details: Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180, Position Type: Full Time, Scope of Position

Required Experience

• Minimum of 5 years of progressive management experience in a luxury hotel operation.
• Knowledge of CI-TY, Excel, Word, and Micros systems.
• Great leadership and communication skills.
• Effective at listening to, understanding, and clarifying the concerns and issues raised by associates and guests.
• Ability to handle a multitude of tasks in an intense, ever-changing environment.
• Possesses outstanding guest service skills, professional presentation, and sophisticated communication skills.

Responsibilities

• Manage Banquet staff; Bartenders, Captains, Event Concierge (Red Coat), Housemen, and Servers.
• Leads execution of activities to support the resort banquet strategy.
• Works with direct reports and Event Managers to review scheduled events and event complexity to avoid potential service challenges and failures.
• Ensures the property is apprised of all groups that will impact property operations.
• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment are maintained and inventory levels are kept in accordance with hotel guidelines.
• Works with the culinary team to ensure compliance with food handling and sanitation standards.
• Oversees turned opportunities' function space and group room blocks.
• Maintains inventories to maximize customer satisfaction and revenue opportunities.
• Reviews property-specific event operations annually and makes appropriate adjustments.
• Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Works directly with high-profile and high-revenue groups to ensure an excellent customer experience for all customers.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, and Department).
• Conducts monthly department meetings.
• Manages customer budgets to maximize revenue and meet customer needs.
• Responsible for recruiting, hiring, and conducting associate performance evaluations.
• Responsible for scheduling, payroll, and labor cost management.
• Ensure that all Banquet staff are in accordance with Resort accounting policies.
• Perform any other reasonable request as required by management.

Education

High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management; 5 years' experience in event management, food and beverage, sales and marketing, or related professional area.

Skills and Abilities

• Ability to communicate in the English language. A second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout the shift.