Volkswagen Financial Services in North America seeks a Director, Customer Operations & Retention to lead a data‑driven, AI‑enabled transformation across onboarding, servicing and lease maturity, defining strategy, KPIs and the customer experience across channels.
Based in Reston, VA or Libertyville, IL with a hybrid work model, you will unite Risk, Marketing, Product and Technology to deliver proactive, personalized outcomes and build high‑performing teams that scale across the portfolio.
#J-18808-LjbffrDirector of AI-Driven Customer Ops & Retention in reston at Unknown Company
This position is listed as full time and hybrid.