Director of AI-Driven Customer Experience

HHAeXchange is hiring a Director of Customer Experience in New York City for a hybrid role. Lead the design and execution of an AI-powered engagement model to drive product adoption at scale across customers and products. You will own the strategy and be hands-on with tooling, workflows, and data analysis.

The base salary range is $170,000–$180,000, with benefits. This player-coach role requires building scalable programs and leading a team while rolling up your sleeves on implementation.