Medical Service Company in Cleveland seeks a Director, Contact Center Operations to lead revenue cycle contact center functions, drive standardization, and elevate patient experience. The role focuses on implementing AI, virtual agents, and analytics to improve responsiveness, scalability, and compliance across channels.
Ideal candidates will bring extensive leadership experience in contact centers, with a proven track record in process improvement and data-driven decision making.
#J-18808-LjbffrDirector of AI-Driven Contact Center Operations in cleveland at Unknown Company
This position is listed as full time and onsite.