Director Nursing Operations

This position is incentive eligible.

Introduction

We are seeking a Director Nursing Operations with HCA Houston Healthcare West to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Eligibility for benefits may vary by location.

Job Summary

The purpose of this position is to formulate strategic direction and implement strategies to develop and maintain daily operations of the hospital. This structure is required to provide staffing and scheduling components along with processes that allow for improved patient flow throughout the organization. This position provides leadership and direction to staff as appropriate to support the interests of all parties involved in serving patients effectively, safely and efficiently.

Responsibilities

• Develop and deploy evidence-based strategies to improve the effectiveness of nursing operations that are measurable in care systems, processes and patient outcomes to support the HCA Nursing agenda.
• Define and continuously update the HCA Operational Standards for utilization of sitters, throughput, and other practice related workflows for continuous improvement.
• Define and continuously update HCA Patient Care Unit Operational standards.
• Work collaboratively with Performance Improvement to improve nursing processes leading to better retention throughout the enterprise.
• Guide and direct the development and execution of the HCA Float pools, reduce variations in practice and collaborate with HWS to programs to encourage effective and efficient deployment of strategies.
• Analyze HCA nursing operational performance and effectiveness by synthesizing data at unit level from labor management reports, staff and physician satisfaction, patient experience, clinical outcomes, and other pertinent metrics.
• Execute nursing practice and operations elements of the HCA Nursing Agenda. Provide subject matter expertise on nursing processes to all lines of business and to defined clinical and operational initiatives.
• Work collaboratively with CSG, IT&S, PI, Human Resources and Group Operations to design and deploy programs that optimize the utilization of resources.
• Serve as a subject matter expert on issues including labor management, models of care delivery, governance structures, and organizational structures.
• Prepare and present executive reports and presentations.
• Plan, develop and implement the dashboard reporting for length of stay and throughput initiatives project components.
• Ensure accuracy of policies and procedures addressing throughput, length of stay initiative, staffing and scheduling.
• Work with Sr. Leadership to facilitate efforts to build awareness, commitment and actions among HHHW physician leaders, the medical staff and administration to improve patient throughput and bed management.
• Participate in meetings and on committees, as well as seek out educational opportunities, to improve personal performance on overall HHHW service excellence.
• Serve as a role model for and demonstrate the components of the PEAK values statement.
• Follow all safety rules while on the job. Report accidents promptly and correct minor safety hazards. Complete all hospital required and job-related in services and apply the information as needed.
• Facilitate the production and sharing of performance, utilization, and fiscal data among the nursing leadership team.
• Demonstrate fiscal efficiency and accountability within the department.
• Perform other duties as assigned.
• Improve operations by collaborating with the Administrative Team and physicians to enhance existing or develop new opportunities for services.
• Provide administrative and operational leadership for assigned departments.
• Ensure the application of Customer Service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction.
• Manage fiscal operation of assigned departments using the budget as a guideline for revenue and expense analysis on an ongoing basis to determine potential variances and make adjustments where necessary.
• Manage operations of assigned departments to achieve targets for designated Key Performance Indicators.
• Develop new processes or services which includes, when appropriate, business and financial justification.
• Develop and update department goals consistent with the facility’s strategic business plan, mission and vision.
• Meet leadership obligations under the Ethics and Compliance Program.
• Build strong relationships with physicians, employees, and peers.
• Utilize HCA tools to help with management of responsibilities (PLUS, CERs, CAMS Projects, Lawson, etc.).
• Manage multiple throughput program initiatives for timeliness and report progress periodically to the hospital executive operations team. Support collaboration of processes and systems to promote effective and timely reporting of critical benchmarking data for throughput and length of stay initiatives.
• Periodically assess and update information utilized in capacity planning model and capacity planning tools to ensure identification and alignment of strategic growth.

Qualifications

• (RN) Registered Nurse license required.
• Masters Degree required.
• Minimum of 5 years nursing experience in an acute care setting with no less than 2 years in a management capacity.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.