Senior Director, North American Fulfillment

Location Requirement

This role will be on site at our office in Plainfield, IN.

Position Overview

We are seeking a senior operations leader to oversee our flagship fulfillment facility and provide strategic leadership across our North America network. This role is accountable for driving operational excellence, scaling a multi-site distribution model, and delivering best‑in‑class service for a diverse client base.

This leader will own end‑to‑end performance across safety, service, and employee engagement. This position will assist in building a standardized, scalable operating model to support continued growth, acquisitions, and complex business needs. The role also plays a critical part in shaping the future of our network through technology, automation, and data‑driven decision‑making.

This is a highly visible leadership position with full P&L responsibility and significant influence over the direction of operations across North America.

Key Responsibilities

• Lead day‑to‑day operations across a multi‑site, multi‑shift North America network, ensuring consistent execution and service
• Drive measurable improvements in safety, quality, service levels, and employee engagement
• Build and develop a high‑performing leadership team, creating a strong bench to support growth and succession planning
• Own full P&L performance across labor, facilities, freight, capital investments, and systems
• Develop and execute strategic financial plans aligned to business objectives
• Lead integration of newly acquired facilities into unified systems, processes, and performance metrics
• Optimize network performance through process standardization and continuous improvement
• Evaluate and implement automation, systems, and infrastructure enhancements leading to improved throughput and cost reduction
• Leverage data, analytics, and emerging technologies to anticipate demand and inform operational decisions
• Champion Lean principles and Six Sigma methodologies, including Kaizen events, to drive continuous improvement
• Foster strong partnerships across internal stakeholders and site leadership teams
• Serve as a key ambassador for fulfillment operations, aligning priorities across functions and multiple sites

Desired Qualifications

Leadership Profile

• Builder of teams and culture, with a focus on accountability, engagement, and performance
• Hands‑on, high‑impact leader with the ability to operate both strategically and tactically
• Proven ability to lead in fast‑paced, complex, and evolving environments while managing multiple priorities
• Communicate effectively at all levels of the organization, influencing strategic decisions and outcomes
• Data‑driven decision maker with a track record of solving complex problems and delivering measurable results

Experience & Skills

• Bachelor’s degree required; MBA preferred
• 8+ years of progressive supply chain or operations experience, including 2+ years in senior leadership across multiple sites
• Demonstrated success scaling operations, driving standardization, and improving network performance
• Experience implementing Warehouse Management Systems (WMS)
• Demonstrated proficiency of Oracle EBS and/or WMS (Manhattan SCALE) preferred
• Experience with Lean, Six Sigma, and continuous improvement methodologies

Physical Demands & Work Environment

• 10% travel across North America required to support site alignment and performance
• Ability to operate effectively in both office and distribution center environments, including standing, walking, and observing operations

Compensation & Benefits

Base salary range: $150,000 to $170,000. Compensation may include additional factors such as geographic location, skills, education, and experience. The range represents the full base salary component and is not intended as the final offer. Total compensation includes robust PTO; vacation, a paid volunteer day, holidays, and summer Fridays; benefits such as medical, dental, vision, life, and AD&D insurance, 401(k), tuition reimbursement, mental health and financial wellness programs, and professional development opportunities. Certain revenue‑generating positions may be eligible for incentive compensation.

Equal Opportunity Employer

BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Must be 18 years or older to apply.