Collective Hub, Inc. is seeking a senior leader to own the combined Support and Success function, shaping a member experience platform that scales with trust and personalization.
You will architect a tiered coverage model, balancing high-need member care with automation-assisted coverage while preserving human relationships. You will define the decision mechanisms that allocate coverage levels, build triggers, and partner with AI-driven tools to deflect routine volume.
#J-18808-LjbffrDirector, Member Experience & AI-Driven Support in san francisco at Unknown Company
This position is listed as full time and able to be worked remotely.